The 8:47 PM problem
It's a familiar story. Your accounting server hangs up halfway through close. Your warehouse PCs can't print labels. Your VPN drops for the third time tonight. You call your IT provider and get the voicemail.
That gap, between when the office closes and when the next business day starts, is when most small-business IT goes sideways. Tickets pile up. Auto-replies fire. Nothing moves until someone shows up tomorrow morning.
That's the gap we close. A live engineer picks up the phone, every night, every weekend. Usually inside 90 seconds.
What "after hours" really means
Most of our work happens between 5 PM and 7 AM. A few rules we hold to:
- The senior engineer who picks up is the one who diagnoses and fixes.
- We don't read off a script. We just start solving.
- Remote first, on-site within the same night when it has to be hands-on.
- A short written summary of what we found and what we changed, in your inbox by morning.
Who we're for
Small to mid-sized businesses in the Pacific Northwest who:
- Have one IT person (or zero) and need a backstop.
- Are tired of being a low-priority ticket at a big MSP.
- Run real after-hours operations: warehouses, restaurants, healthcare, professional services.
If any of that sounds like you, give us a call. We'll pick up.